Barbara Jenks · Clearly Communicate
Performance problems, misconduct, conflict between employees, repeat complaints and terminations. We pick a path, plan the conversation and decide what goes in the file.
Your HR team runs the investigation, and I help them get it right. That means planning it, writing the questions, coaching the investigator along the way, reviewing the report and handling what comes after.
We work through the interactive process and leave questions one step at a time. I'll also tell you when it's time to bring in counsel.
Your managers learn to catch what's happening in a hard conversation while it's happening, and to say the clear thing before it gets messy. The coaching is built on my Three Pillars of Communication™. The payoff for you is fewer problems landing on your desk at all. Available as 1:1 coaching or as half-day and full-day workshops.
I write or review announcements, policy rollouts, change messages and handbook language. Employees get it the first time, and you spend less time answering the same question and chasing down rumors.
Monthly engagements start at $1,000.
One hour on one urgent issue. You leave with a clear next step and what to say.
Book Get Help NowFor owners and small HR teams. You get a senior HR person to call when something comes up, and you'll usually know what to do that same day.
Steady employee relations support, plus manager coaching or a policy project. The hard cases get handled, and your managers start handling more of them on their own.
Interim coverage or an HR rebuild, with regular time on site. Your HR function keeps running through the gap.
Monthly engagements have a 3-month minimum. Investigation support and handbook review are also available by the hour or by the project.
Ask about monthly supportGood. Keep it. Your PEO handles payroll and benefits. I handle the employee issues that need a senior person who knows your people and can show up in person when it matters.
I've spent over 15 years in employee relations and workplace investigations. At Boeing. At 20th Century Studios. And as the senior HR leader for a 150-employee unionized company.
I've sat with the employee who's upset and with the manager who doesn't know what to say next. I also teach leaders how to have hard conversations. So you'll walk away with a plan and the words to carry it out.
SHRM-SCP · Cornell ILR, Advanced Employee Relations & Investigations · Cornell ILR, Advanced Collective Bargaining
Your attorney tells you what the law requires. I help you figure out what to do about it, what to say and how to document it.
Call me early, before a problem needs a lawyer. If it does need one, I'll tell you. Then I'll help you get organized so that call is shorter (and cheaper). I'm glad to work alongside your employment counsel.
I don't handle payroll, benefits, compensation design or recruiting.
Your HR team runs investigations, and I support them while they do.
I'm not an attorney and don't give legal advice. My guidance covers HR practice, process and communication. For legal questions, talk to your employment counsel.
Book a one-hour Get Help Now session for $250. You'll leave with a clear next step, and you can stop replaying it at 3 a.m.